Privacy Policy
Advanced IT Support
Privacy Policy
Our Privacy Commitment
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect
This notice applies to all information collected or submitted on the website or through our communication systems. On some pages, you can make requests and register to receive materials. The types of personal information collected on these pages may include:
Name
Address
Email Address
Phone Number (including mobile numbers for SMS communications)
Company Name
SMS Communications
If you provide your mobile number, you may choose to receive SMS communications related to service requests, support tickets, appointment scheduling, and other customer-service-related updates. Message frequency varies. Message and data rates may apply. You can opt out of SMS communications at any time by replying STOP, and you may reply HELP for assistance.
We do not share mobile numbers or SMS consent information with third parties except as necessary to deliver our services (such as through our SMS platform provider). Mobile numbers are not used for marketing unless you separately provide explicit opt-in consent for marketing messages.
The Way We Use Information
We use the information you provide about yourself when placing an order or submitting a request only to complete that request. We do not share this information with outside parties except to the extent necessary to complete that process.
We use return email addresses and mobile numbers to respond to requests and support inquiries. Such addresses and numbers are not used for any other purpose and are not shared with outside parties except as needed to deliver the service.
You can register with our website if you would like to receive our newsletter or updates on new products and services. Information you submit on our website will not be used for marketing purposes unless you fill out the applicable registration form or provide appropriate opt-in consent.
We use non-identifying and aggregate information to better design our website, but we do not disclose anything that could be used to identify individuals.
Finally, we never use or share personally identifiable information in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.
How You Can Access or Correct Your Information
You can inquire about all personally identifiable information that we collect and maintain by contacting us. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.
