All product returns must meet Advanced IT Services return policies in order for Advanced IT Services to issue a Returns Authorization. Provided Advanced IT Services has return rights with its manufacturers/suppliers, Advanced IT Services only accepts the return of products that fall within one of these categories within THIRTY (30) DAYS from the date of Advanced IT Services invoice:

• Factory Sealed (in fully resellable condition - i.e. no stickers, markings, etc.)
• Defective or Dead on Arrival (DOA)

Types of returns that you can request from Advanced IT Services Customer Service:

• Replacement returns of products damaged on arrival (DOA) - If you have a COD account, Advanced IT Services ships the replacement product as soon as the damaged product is received.
• Cross-Shipment returns of DOA products - If you have a net-terms open account, Advanced IT Services ships the replacement product immediately; you ship the damaged product, and the packages cross in transit.
• Credit returns of undamaged products - Credit returns may be available depending on a variety of conditions. You ship the product; when it is received, Advanced IT Services credits your account. Custom-configured products cannot be returned for credit.

Products returned for any reason other than Dead on Arrival (DOA), Defective, or Open – Non Defective, must be in resalable condition (no stickers, etc.), complete and unused, and the outer seal must not have been opened or re-taped. Product boxes that have been opened or re-taped are not eligible for return and will be refused and returned back to the customer.

All eligible returns will receive a Credit that will be issued at current pricing or original purchase price, whichever is lower, for use toward future purchases.

For your Returns Authorization to be issued and honored, your Accounts with Advanced IT Services must be current.

Products Returned Without a Valid Returns Authorization: Products not authorized for return shall be defined as "overgoods." Overgoods may be returned to you at your expense or Advanced IT Services may, in its sole discretion, issue a credit for the last purchase price, or the current price or the cost of goods less a 15 percent handling fee. Advanced IT Services will not be liable for any loss or damage to overgoods.

Custom Orders/Products Returns Not Allowed: All orders that require configuration or assembly of product to meet customer specifications are non-cancelable and may not be returned to Advanced IT Services. These orders are custom built to meet a specific customer's need and may not be canceled. The customer is responsible for the full payment of the order once a purchase order has been sent to Advanced IT Services.

Additional Products Not Eligible for Returns:

• End-of-Life Products
• Original Equipment Manufacturer (OEM) Products

Refusal of Orders: Refused orders may be subject to a cancellation fee. Call Customer Service at 866-462-0243 before refusing any shipment. Failure to call Customer Service may result in credit refusal, and products will be returned to you at your expense.